GoToKart Refund Policy
We value your trust and aim to provide the best shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Refunds
- Return Period:
- Items can be returned for a refund within 7 days of the delivery date. If items have been damaged through transport by our courier.
- Conditions:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (receipt or order confirmation) is required.
Non-Refundable Items
- Items marked as “final sale” or “non-returnable” at the time of purchase.
- Perishable goods (e.g., food, flowers) or hygiene products that have been opened.
- Customized or personalized items.
Refund Process
- Initiate a Return:
- Contact our customer support team at sales@gotokarttt.com. Provide your order number and details of the item.
- Return Shipping:
- Customers are responsible for return shipping costs unless the item is incorrect.
- Refund Approval:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Timelines
- Approved refunds will be processed within 7 business days of receiving the return.
- Refunds will be credited to your original payment method.
Exchanges
- Exchanges are subject to product availability. If the item is out of stock, a credit note or full refund will be issued.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 24 hours of delivery for a replacement no additional cost.
Contact Us
For any questions or concerns, reach out to us at:
sales@gotokarttt.com